PT Customer Service Support Specialist
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Job Description
Part-time customer care specialist supporting Vybond, a global manufacturer of specialty adhesive tapes and films. Managing inquiries, orders, issue resolution, records, and cross-functional coordination.
Responsibilities:
- Respond to customer inquiries via email, inbound calls, ecommerce, customer-facing systems, and department email queues
- Gather details, research questions, provide accurate information, and route requests as needed
- Maintain professional, customer-focused communication and timely follow-up
- Coordinate order entry, open order status updates, shipment tracking, delivery status checks, and documentation
- Document customer concerns, track open items, and escalate complex or urgent matters
- Provide administrative assistance for Customer Care functions
- Maintain customer files, templates, workflows, and process documentation
- Identify recurring issues, communication gaps, service trends, and improvement opportunities
- Maintain reports, email queue volume, and action items
- Coordinate with Customer Care, Sales, Operations, Supply Chain, Quality, Finance, and other internal teams
- Participate in special projects, audits, process improvements, and Microsoft Dynamics 365 transition activities
- Perform additional duties as assigned
Requirements:
- High school diploma or equivalent required
- Associate degree preferred
- Bachelor’s degree a plus
- Equivalent education, training, and experience may be considered
- Prior experience in customer service, administrative coordination, order management, service operations, or a Customer Care role preferred
- Familiarity with ERP, CRM, customer-facing platforms, ecommerce, EDI, or order processing interfaces preferred
- Microsoft Dynamics 365 and JD Edwards experience are a plus
- Strong verbal and written communication skills
- Proficiency with Microsoft 365, including Teams, Excel, Word, and PowerPoint
- Power BI experience is a plus
- Strong attention to detail, organizational skills, documentation quality, and data integrity
- Ability to manage assigned tasks independently while contributing to team success in a fast-paced customer care environment
Benefits:
- Part-time schedule
- Minimal travel required
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