Publisher Support Manager
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Job Description
Publisher Support Manager ensuring successful relationships with our publishers. Handling troubleshooting and support operations with a focus on programmatic advertising solutions.
Responsibilities:
- Address cases in the support ticketing system and escalate any complex issues to the Support Engineering team
- Demonstrate strong written communication by providing clear, constructive feedback/instructions in tickets, and resolve issues promptly with a positive, solutions-focused attitude
- Maintain the sterling reputation of the support team through thoughtful, positive communication with all other internal teams at Freestar
- Work directly with the onboarding team to set up and QA new publishers as needed
Requirements:
- 3-5 years (minimum) Advertising Operations/Publisher Support experience
- Available to work in EST or PST time zone
- Comfortable troubleshooting HTML, CSS, and basic JavaScript
- Experience with direct sold campaigns, programmatic, PMPs, and header bidding
- Expert knowledge of Google Ad Manager (GAM); strong understanding of Excel, and Google Products
- Experience in finding the source of bad programmatic ads
- An advanced understanding of the programmatic advertising world
- Excellent written and verbal communication
Benefits:
- Full-Time, Salaried Position
- Fully remote company, with collaborative asynchronous teamwork.
- The opportunity to be part of something BIG
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