Customer Success Manager
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Job Description
Customer Success Manager focusing on customer adoption of the Aras Innovator platform. Acting as a trusted advisor to enterprise customers in manufacturing and engineering sectors.
Responsibilities:
- You are the trusted advisor for Aras subscribers, responsible for driving adoption, business outcomes, and long‑term value realization of the Aras Innovator platform
- Lead subscriber adoption efforts by applying PLM, manufacturing, and enterprise application expertise to ensure customers successfully deploy and use Aras Innovator
- Coach subscribers on PLM best practices and conduct regular health checks and benchmarks
- Facilitate support escalations when needed to ensure subscribers remain on track
- Partner with subscribers and prospects to define desired business outcomes and identify realized and potential value from their PLM deployments
- Build trusted relationships with key stakeholders within subscriber accounts and conduct regular business reviews to measure progress toward objectives
- Support renewal activities and identify expansion opportunities in collaboration with Sales and other Aras teams
- Contribute to renewal strategy and expansion planning for accounts within your region
- Develop tools, templates, and best practices that help subscribers succeed with Aras Innovator
- Work cross‑functionally with Sales, Marketing, and Professional Services to ensure a seamless customer experience
Requirements:
- Bachelor’s or Master’s degree in Engineering or a comparable field
- 5+ years of experience in customer success, service delivery, or sales roles supporting enterprise customers
- Experience with Product Lifecycle Management (PLM) software or a closely related industry
- Manufacturing industry experience and knowledge of product development best practices
- Demonstrated experience supporting large, global, or enterprise customers
- Strong understanding of PLM adoption outcomes, value realization, and business impact
- Financial acumen with the ability to assess and communicate business value
- Understanding of SaaS customer lifecycle management and recurring revenue models
- Excellent written and verbal communication skills
- Fluency in English and French
- Willingness to travel up to 20%
Benefits:
- N/A
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