Quality Control Manager – Risk, Anti-Fraud
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Job Description
Quality Control Manager auditing risk and anti-fraud cases for RISK, an international iGaming company. Monitoring KPIs, identifying systemic errors, and improving operational quality frameworks.
Responsibilities:
- Perform regular and randomized quality checks on case resolutions, transactions, and suspicious activity evaluations handled by Risk & Anti-Fraud specialists
- Monitor adherence to team KPIs, SLAs, internal workflows, and compliance guidelines
- Analyze discrepancies, disputed cases, and operational errors to pinpoint systemic issues and underlying patterns
- Participate in developing, updating, and refining quality scorecards, evaluation criteria, and review frameworks
- Compile and deliver structured quality audit reports highlighting performance trends, accuracy rates, and recurring bottlenecks
- Provide actionable, objective feedback and report findings to team leads and department heads to support continuous employee development
- Formulate and propose targeted recommendations to enhance the efficiency, accuracy, and overall workflow of Risk & Anti-Fraud operations
Requirements:
- 2+ years of relevant experience in Risk Management, Anti-Fraud, Quality Control (QA/QC), or related analytical fields
- Solid understanding of risk assessment methodologies, fraud indicators, and transaction monitoring fundamentals
- Strong analytical and problem-solving skills with high attention to detail and accuracy when evaluating complex cases
- Proven track record working with operational KPIs, SLAs, and quality metrics
- Advanced proficiency in Google Sheets / MS Excel for data analysis and reporting
- Ability to synthesize complex data into clear, concise reporting and deliver constructive feedback to stakeholders
- Comfortable processing and organizing large volumes of information independently
- Nice to have: Direct experience in Quality Control specifically within Risk / Anti-Fraud environments
- Nice to have: Hands-on experience building or scaling QA frameworks, evaluation scorecards, and audit checklists
- Nice to have: Familiarity with Business Intelligence (BI) tools (e.g., Tableau, Power BI, Metabase, Looker)
- Nice to have: Experience using dedicated fraud monitoring or transaction monitoring systems
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