Quality Trainer I
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Job Description
Quality Trainer I developing and conducting training programs for healthcare provider-facing staff. Focused on quality programs and enhancing provider performance through effective training initiatives.
Responsibilities:
- Responsible for developing and conducting a variety of training programs and/or auditing tools to provider-facing staff on quality programs, provider performance initiatives, provider tools, and field workflows.
- Conduct training evaluations and needs analyses to gather feedback to determine specific training needs and improve training effectiveness for department staff.
- Apply adult learning principles to create engaging, interactive learning experiences that strengthen confidence in provider conversations and improve consistency across teams.
- Support train-the-trainer needs for market or regional facilitators, when applicable, to enable scalable rollout of enterprise training and resources.
- Identify, select, develop, and maintain appropriate training programs, including the selection or design of appropriate training aids, presentations, user guides, e-learning modules, knowledge checks, and facilitation guides.
- Collaborate with subject matter experts to evaluate effectiveness and validate content accuracy, ensuring alignment with organizational standards.
- Translate complex quality program requirements into easy-to-understand training content.
- Partner with internal business teams to ensure training reflects current program standards, expectations, and updates.
- Support rollout of new quality initiatives through training, communication, and documentation.
- Research, analyze and recommend process improvements and enhancements to training resources to strengthen program outcomes.
- Maintain version control and update cadence for training and resources to ensure staff access current, approved materials.
- Maintain records of training activities and employee progress.
- Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management.
- Assist with revisions to policy and procedures and/or work process development.
- Perform other duties as assigned.
Requirements:
- 2+ years of adult learning and development experience including content development and facilitating to varying sizes and skill levels.
- The ability to simplify complex topics and create clear, polished documentation and training materials.
- Prior experience mentoring peers or supporting onboarding of new team members and collaborating effectively with cross-functional partners.
- Excellent communication, facilitation and writing skills.
- Bachelor's degree in related field or equivalent experience.
- 2+ years of training experience, preferably in a managed care or healthcare environment.
Benefits:
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
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