RCM Customer Service Support Representative – 10am-7pm EST
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Job Description
Patient customer service representative handling billing inquiries and payment plans for Labcorp’s diagnostic healthcare services. Resolving patient questions through high-volume inbound calls.
Responsibilities:
- Answer 80+ inbound calls per day from patients, doctor’s offices, or private insurance carriers
- Initiate payment plans for patients with outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Become proficient with processes after completing a structured training program
- Respond to customer inquiries from external customers and internal personnel
- Provide product training
- Handle a wide variety of questions while ensuring a world-class customer experience
- Work with a customer-centric team in an innovative healthcare company
Requirements:
- High School Diploma or GED equivalent
- 1 year or more customer service experience
- Ability to work and learn in a fast-paced environment
- Attention to detail and focused
- Ability to perform successfully in a team environment
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Energetic, passionate customer service
- Ability to seek solutions to challenging patient billing issues
- Monday–Friday availability from 10:00am–7:00pm EST
- Ability to complete a structured training program
- Preferred: 1 year or more high volume call center experience
- Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits experience
- Preferred: 1 year or more patient billing experience
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability (STD/LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Career-building opportunities
- Structured training program
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