Recovery Helpline Specialist – On Call / Per Diem
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Job Description
Recovery Helpline Specialist at Crisis Connections supporting individuals with substance use recovery, mental health, and problem gambling services across Washington State.
Responsibilities:
- Respond to incoming phone calls, emails, and text messages from individuals seeking recovery-related services and support.
- Provide information, referrals, and resource navigation for substance use disorder, mental health, and problem gambling concerns.
- Facilitate warm transfers to treatment providers and community resources.
- Conduct follow-up outreach to help ensure individuals successfully connect with services.
- Document interactions accurately and complete quality assurance activities.
- Collaborate with team members and supervisors to provide exceptional customer service and support.
Requirements:
- Understanding of substance use disorders, correlating treatment options and recovery supports.
- Experience working in a call center, helpline, behavioral health, human services, or related setting.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment while maintaining professionalism and attention to detail.
- Comfort using multiple technology platforms and databases.
- Private and confidential workspace suitable for remote work.
- Residence within Washington State.
- Bachelor's degree in social services, human services, psychology, or a related field (Preferred).
- Experience in addiction treatment, recovery services, behavioral health, or crisis support (Preferred).
- Substance Use Disorder Professional (SUDP) or SUDP Trainee credential (Preferred).
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