Weekend On-Call Coordinator
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Job Description
Weekend on-call coordinator supporting Virginia home-care clients and caregivers for ComForCare. Managing off-hours communications, caregiver scheduling, staffing, and incident escalation remotely.
Responsibilities:
- Answer agency phone calls and monitor voicemail, email, and Text-Em-All messages
- Respond promptly and professionally to clients, families, caregivers, and prospective clients
- Document new client inquiries in the Intake Summary Form and notify the owner
- Coordinate caregiver scheduling, including filling call-offs and open shifts
- Ensure all next-day shifts are fully staffed by the end of each on-call day
- Report client, family, or employee concerns and incidents to supervisory staff
- Participate in a weekly client status call with office staff and nurses
Requirements:
- Must reside in Virginia
- Resident of Northern Virginia
- Strong communication skills and ability to interact effectively with clients, families, caregivers, and prospective clients
- Detail-oriented with excellent customer service abilities
- Able to manage multiple tasks and meet time-sensitive needs
- Availability for occasional weekday off-hours support is a plus
- At least two weekends per month availability
- Scheduling experience
- Administrative experience
Benefits:
- 401(k) matching
- Competitive salary
- Flexible schedule
- Work from home
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Supportive, mission-driven culture
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