Weekend On-Call Coordinator
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Job Description
Weekend on-call coordinator supporting ComForCare’s home-care clients and caregiving teams. Managing off-hours calls, client inquiries, incidents, and caregiver scheduling remotely from Northern Virginia.
Responsibilities:
- Answer agency phone calls and monitor voicemail, email, and Text-Em-All messages
- Respond promptly and professionally to clients, families, caregivers, and prospective clients
- Document new client inquiries in the Intake Summary Form and notify the owner
- Coordinate caregiver scheduling, including filling call-offs and open shifts
- Ensure all next-day shifts are fully staffed by the end of each on-call day
- Report client, family, or employee concerns and incidents to supervisory staff
- Participate in a weekly client status call with office staff and nurses
Requirements:
- Must reside in Virginia
- Resident of Northern Virginia
- Strong communication skills
- Ability to interact effectively with clients, families, caregivers, and prospective clients
- Detail-oriented
- Excellent customer service abilities
- Able to manage multiple tasks and meet time-sensitive needs
- Flexible part-time availability, including at least two weekends per month
- Availability for occasional weekday off-hours support is a plus
- Scheduling experience
- Administrative experience
Benefits:
- 401(k) matching
- Competitive salary
- Flexible schedule
- Work from home
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Supportive, mission-driven culture
- Exceptional training on a regular and ongoing basis
- Support available in the field
- Thoughtfully matched with compatible clients
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