Registration Associate
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Job Description
Registration Associate managing Cvent registration websites, attendee data, and reporting for Conference Catalysts’ conferences. Supporting clients and onsite events while coordinating with marketing, logistics, technology, and finance teams.
Responsibilities:
- Build, test, and manage 50+ event registration websites each year using Cvent, including forms, logic, payment integrations, discount codes, and communication workflows
- Manage registration for small internal meetings and large-scale external conferences ranging from 50 to 5,000+ attendees
- Maintain registration records, track attendee status, process updates or cancellations, and ensure data accuracy throughout the event lifecycle
- Serve as the primary contact for registration-related inquiries from clients and attendees
- Generate regular and ad-hoc registration reports, dashboards, and analytics for internal teams and clients
- Reconcile post-event data and collaborate with finance teams to close out registrations and revenue reports accurately
- Coordinate with marketing, logistics, and technology departments to ensure a consistent attendee experience across platforms
- Provide on-site support as needed, including badge printing, check-in, and troubleshooting onsite registration tools
- Report to the Associate Director, Conference Management Operations
- Undergo formal performance evaluations at six-month intervals
Requirements:
- 2+ years of experience using event management platforms like Cvent to handle registration, reporting, and payment processing
- Proven success managing registration for a variety of events, including both small-scale meetings and large, complex conferences
- Advanced proficiency in Microsoft Excel, utilizing complex formulas, pivot tables, and data analysis functions
- Exceptional communication and organizational skills with a strong ability to manage multiple projects and stakeholders
- Highly adaptable with a knack for quickly learning new technologies and solving problems in real time
- Associate's degree, or equivalent level of education and experience
- Willingness to travel domestically for onsite event support (approximately 15–20% of the time)
- Prolonged periods of sitting at a desk and working on a computer
Benefits:
- Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts)
- Health Flexible Spending Account (FSA) for eligible health & wellness expenses
- 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals)
- Uncapped flex time off following the 90-day onboarding period
- 14 paid company holidays
- Voluntary Life and AD&D insurance
- Individual professional development budget
- Annual office discretionary budget
- Annual swag store budget
- Monthly gym membership reimbursement
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