RN Telehealth Administrator, On Call, PRN
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Job Description
Telehealth Administrator coordinating care and providing triage for telehealth patients in various healthcare settings. Must have RN or LPN license and be licensed in multiple states.
Responsibilities:
- Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
- Communicate with onsite nursing teams to ensure all clinical needs are coordinated.
- Oversee provider queue in Never Alone.
- Support technical issues that arise for telehealth provider team.
- Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
- Maintain timely documentation of encounters with facility nurses in the EMR.
- Record information directly into CRM system.
- Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling.
- Answer and triage calls from Never Alone use cases outside of the SNF use case.
- Provide health education.
- Provide an excellent customer experience to foster high customer satisfaction/retention.
- Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
- Follow all state and federal regulations, guidelines, and laws.
- Collaborate with telehealth provider group.
- Participation in monthly staff meetings.
- During downtime there may be some additional project related work related to the development of protocols, initial quality review of previous encounters, or projects to be defined as the role evolves.
Requirements:
- Must have valid RN or LPN license
- Must be willing to be licensed in the 7 states served (Indiana, Ohio, Maryland, Virginia, West Virginia and Kentucky)
- Excellent communication and critical thinking skills
- Good technology aptitude
- Training or clinical experience in geriatrics, primary care/internal medicine and/or ED or urgent care
- 3+ years clinical experience
- Be open to professional development through training, obtaining certifications if necessary, and attending team meetings
- Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
- Training or experience in outpatient primary care setting
Benefits:
- PRN Position
- Option for 8 hour shift
- Option to choose 1 shift for month and stay on schedule
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