Certification Administrator – Pre-construction
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Job Description
Remote Certification Administrator supporting Building Certifiers with Australian construction documentation and compliance projects. Coordinating applications, inspections, records and stakeholder communications from the Philippines.
Responsibilities:
- Provide administrative and project support to Building Certifiers throughout the certification process.
- Prepare, review and maintain certification documentation, applications, approvals and project records.
- Coordinate incoming applications and ensure required documentation is received prior to assessment.
- Schedule inspections, monitor project milestones and assist with tracking certification progress.
- Support the line manager and internal stakeholders in identifying and resolving exceptions, discrepancies and outstanding information.
- Liaise with clients, consultants and other external stakeholders to obtain required information and keep projects progressing.
- Maintain accurate electronic filing systems and ensure project documentation is organised, current and accessible.
- Review construction drawings, plans, engineering reports and supporting documentation for completeness.
- Prepare correspondence, reports, certificates and other administrative documentation.
- Follow up outstanding documentation and proactively communicate with stakeholders to minimise delays.
- Assist with construction compliance documentation, including Form 15, Form 16 and other certification-related forms.
- Maintain accurate records of project status, documentation received, outstanding requirements and certification activities.
- Support continuous improvement by adopting new technologies, AI-enabled workflows and efficient administrative processes.
- Deliver professional customer service while maintaining confidentiality, accuracy and attention to detail.
- Perform other position-level duties as required.
Requirements:
- Previous experience in building certification, construction administration, engineering consultancy, building surveying or a similar construction-related administrative role is essential.
- Strong administrative and organisational skills with exceptional attention to detail are essential.
- Ability to understand and interpret construction plans, drawings and technical documentation is essential.
- Excellent written and verbal communication skills are essential.
- Strong customer service skills with the ability to build positive relationships with internal and external stakeholders are essential.
- Strong time-management skills with the ability to manage multiple priorities while maintaining a high level of accuracy are essential.
- Strong problem-solving skills with a proactive and solutions-focused approach are essential.
- Proficiency in Microsoft Office Suite and confidence learning new software systems are essential.
- Ability to work independently, take ownership of assigned tasks and proactively follow up outstanding information is essential.
- Willingness to learn and adopt new systems, processes and ways of working is essential.
- An adaptable mindset with willingness to embrace technology, automation and AI-enabled workflows is essential.
- Previous experience supporting Building Certifiers is highly regarded.
- Familiarity with construction compliance documentation, including Form 15, Form 16 or similar documentation, is highly regarded.
- Certificate IV, Diploma or tertiary qualifications in Building, Construction, Engineering or a related discipline are highly regarded.
Benefits:
- Work from home
- Mon - Fri: 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM AEST
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
- Competitive pay and benefits
- Additional entitlements
- Structured career development programs
- Equal opportunity and inclusive workplace
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