RTS Client Services Engineer – L1, L2
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Job Description
Client Services Engineer providing exceptional remote technical support for clients. Troubleshooting IT issues while ensuring documentation and service levels are maintained.
Responsibilities:
- Provide remote, technical support using exceptional troubleshooting and problem resolution skills
- Enter service requests accurately and with full documented detail into appropriate tracking systems
- Research, resolve and remedy user problems related to network access, local printers, PC hardware, email, internet, VPN and WAN
- Install, support and document application software, “hot fixes” and patches
- Ensure that clients’ needs are responded to within stated SLAs
Requirements:
- High school diploma required
- Associate’s degree preferred
- Previous customer service experience required
- A+/Network+, HDI-SCA or similar service desk agent certification, ITIL, or entry level certifications for applications, networking, or firewall technology required
- VMWare, Microsoft, Cisco, Ruckus, WatchGuard, and Citrix preferred
Benefits:
- Health insurance
- Retirement plans
- Paid time off for volunteering and diversity-related activities
- Flexible work arrangements
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