Sales Associate – Optical Specialist
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Job Description
Optical Specialist role at Eyeglass World delivering customer service and eyewear fitting. Ensuring quality experiences and assisting in patient flow at optical retail.
Responsibilities:
- Create an Exceptional Customer Experience
- Deliver warm, confident, and personalized service at every stage of the visit
- Guide customers through eyewear selection, final fitting, and product education
- Ensure customers leave feeling confident in both their eyewear and their experience
- Assist with patient flow and pre-exam screenings to support Optometrists
- Help ensure smooth transitions between exam, finish, and pickup moments
- Perform finishing work including final adjustments, inspections and quality checks
- Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
- Maintain organized, clean, and efficient finish and retail areas
- Model Eyeglass World service standards, tone, and behaviors in every interaction
- Uphold visual, experiential, and operational brand standards in the store
Requirements:
- High School Diploma or equivalent (Required)
- 1+ year experience in optical, retail, sales, or customer service (Required)
- Strong multitasking, time management and organizational skills (Required)
- Clear communication and the ability to educate customers effectively (Required)
- Ability to prioritize customer satisfaction at every interaction (Required)
- Support store team in shared goals (Required)
- Bilingual abilities (Preferred)
Benefits:
- Health & Dental Insurance
- 401k Retirement Savings
- Flex Spending Account
- Generous Paid Time Off & Company Holidays
- Parental Leave
- Employee Eyewear Discount
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