Sales Engineer II
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Job Description
Sales Engineer supporting Sparklight broadband connectivity and telephony solutions for small and medium-sized businesses. Providing technical discovery, demonstrations, configurations, training, and sales enablement across customer-facing teams.
Responsibilities:
- Provide technical sales support to Field Sales, Call Center, and Business Customer Care teams
- Lead customer discovery calls to understand business needs, technical requirements, current challenges, and growth plans
- Recommend right-sized solutions for small and medium-sized businesses
- Provide technical consultation to business owners, operators, and sales associates throughout the sales process
- Conduct live and remote product presentations and demonstrations
- Translate technical features into clear customer benefits and practical business outcomes
- Create technical configurations and solution recommendations for proposals and sales quotes
- Develop customer use cases demonstrating how Sparklight products solve business challenges
- Train sales and customer care associates on product functionality, positioning, discovery, and new offerings
- Create sales enablement materials, technical guides, and other resources
- Partner with Sales, Product, Customer Care, Operations, and Project Management
- Identify additional sales opportunities based on customer requirements, operational needs, and solution gaps
- Monitor recurring product or customer issues and escalate significant concerns
- Stay current on Sparklight products, industry trends, and technologies relevant to small and medium-sized businesses
Requirements:
- Three or more years of experience in technical sales, telecommunications, networking, information technology, or customer-facing technical support
- Expertise in business connectivity and telephony, Wi-Fi technology and design techniques, and implementation
- Working knowledge of business networking, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity
- Experience supporting or consulting with small and medium-sized businesses preferred
- Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field—or equivalent professional experience
- Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials
- Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams
- Ability to create technical documentation, basic solution diagrams, training materials, and customer-facing presentations
- Strong presentation, communication, and public-speaking skills, including product demonstrations and technical training
- Ability to explain technical concepts to customers and associates with varying technical experience
- Ability to assess customer needs, troubleshoot technical concerns, and recommend practical solutions
- Strong organizational skills with the ability to manage multiple sales-support requests and priorities
- Creative thinking and adaptability in a fast-paced sales and customer-service environment
- Ability to work independently and collaboratively across multiple teams
Benefits:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) with 100% company match starting day 1 of employment, up to 5% of eligible compensation
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 in the first year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Up to $50/month cell phone stipend
- Remote access to select premium channels
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