Sales Operations Lead
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Job Description
Sales Operations Lead otimiza operações de vendas, cobranças e cash flow do Seekers no Life MBA. Garante qualidade de dados, devoluções, reporting e eficiência administrativa.
Responsibilities:
- Ensure the efficiency and reliability of the operational and financial processes associated with Life MBA sales
- Maximize cash flow and protect Seekers’ revenue through the management of amortization schedules, collections, and refunds
- Manage installment payment plans, identify payment defaults, and contact students to resolve outstanding balances
- Implement and improve payment follow-up processes
- Manage refund requests end to end, analyzing contractual terms, internal policies, and applicable legislation
- Identify legitimate revenue-retention opportunities and present alternatives to students
- Validate sales and ensure data consistency across the CRM, payment, invoicing, automation, and reporting systems
- Correct errors and discrepancies in the systems and support revenue forecast updates
- Validate the monthly calculation of commissions for the Sales and Booking teams
- Manage the operational relationship with payment and financing providers
- Coordinate documentation for DGERT certification processes
- Keep templates, support materials, and administrative processes up to date
- Monitor KPIs and produce reports on amortization, collections, refunds, and operational quality
- Identify automation opportunities, implement improvements, and anticipate operational and financial risks
- Participate in daily, weekly, and monthly check-ins with the General Manager
Requirements:
- Good knowledge of Excel / Google Sheets, including formulas, data cross-referencing and validation, control dashboards, and reporting
- Experience with CRMs, preferably Pipedrive
- Comfortable using payment, invoicing, and Business Intelligence platforms
- Ability to manage multiple processes simultaneously, prioritize effectively, and meet deadlines
- Ability to identify errors and inconsistencies in financial and commercial information
- Ability to investigate root causes and independently implement sustainable solutions
- Clear, empathetic, and assertive communication skills in situations involving payments, collections, and refunds
- Ability to monitor metrics, identify deviations, and present decision-oriented information
- DISC: C > 25%; S > 15%
- Knowledge of and experience using Notion, Slack, WhatsApp, Google Meet, Pipedrive, Google Sheets / Excel, Power BI, Stripe, InvoiceXpress, and Uscreen
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