Operations and Sales Enablement Specialist

Posted 1hrs ago

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Job Description

Operations and sales enablement specialist supporting Better Health Group’s healthcare growth organization. Coordinating projects, CRM data, reporting, provider-growth activities, and sales resources.

Responsibilities:

  • Coordinate day-to-day administrative and operational activities supporting sales and provider growth initiatives
  • Track project activities, deadlines, deliverables, and outstanding action items
  • Follow up with internal stakeholders to obtain information, documentation, and approvals
  • Assist with coordination between Growth, Operations, Provider Network, Finance, and other departments
  • Prepare meeting materials, document action items, and provide routine project status updates
  • Identify and escalate delays, missing information, or other issues requiring management attention
  • Enter, update, and maintain prospect, provider, opportunity, and organizational information in HubSpot and internal systems
  • Collect and organize financial, operational, membership, and provider performance information
  • Maintain spreadsheets, trackers, dashboards, and routine reports related to sales activity, provider growth, contracting, and implementation
  • Review data for completeness and accuracy and resolve discrepancies
  • Prepare reports, presentations, and supporting materials for leadership and internal stakeholders
  • Maintain sales tools, templates, training materials, process guides, and other Growth team resources
  • Coordinate administrative activities for onboarding and training new Sales and Growth team members
  • Prepare and organize materials for prospect meetings, provider discussions, and internal reviews
  • Follow established workflows and standard operating procedures
  • Update process documentation and internal resources
  • Identify opportunities to simplify administrative tasks or improve workflows and share recommendations with management
  • Assist with testing and implementing approved process or system improvements

Requirements:

  • High school diploma or equivalent required; Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred
  • 2+ years of experience in administrative support, operations, sales support, or project coordination/management
  • 1+ years of healthcare experience, preferably in a provider, payer, or value-based care environment
  • Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration
  • Experience using CRM systems such as HubSpot, Salesforce, Microsoft Dynamics 365, or Zoho CRM
  • Experience using project management or task-tracking tools such as monday.com, Asana, Smartsheet, Trello, or Microsoft Planner
  • Proficiency in clinical population health management platforms such as Sxope, Arcadia, Innovaccer, athenahealth Population Health, or HealthEC
  • Strong organizational and time-management skills
  • Excellent attention to detail and ability to maintain accurate records and documentation
  • Strong written and verbal communication skills
  • Ability to coordinate activities and work collaboratively across departments
  • Ability to follow established procedures, identify discrepancies, and escalate issues appropriately
  • Strong follow-through and problem-solving skills
  • Ability to handle confidential business and provider information with discretion
  • Appreciation of cultural diversity and sensitivity toward patient populations
  • Ability to operate standard office equipment, including computers and phones
  • Ability to communicate effectively in person, by phone, and through virtual meetings
  • Occasional travel may be required for business meetings or training