Senior Sales Operations Manager
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Job Description
Senior Sales Operations Manager optimizing Salesforce analytics, forecasting, and LEAN processes for GE Vernova’s North America strategic accounts. Improving account performance, data integrity, and incentive compensation operations.
Responsibilities:
- Serve as a critical pillar supporting the growth strategy across the North America Strategic Account Management organization
- Report directly to the Electrification Sales Operations Leader with a dotted line to the VP of North America Business Development
- Serve as the strategic backbone for Strategic Account Managers
- Administer Strategic Account Manager reporting within Salesforce
- Use CRMA, Tableau, and PowerBI to turn complex data into actionable commercial insights
- Maintain data integrity and improve commercial customer master data across ITO and OTR
- Build and maintain consistent dashboards and forecasting algorithms across all business lines
- Track performance analytics including volume, pipeline health, share of wallet, NPS, and OTR-related SQDC KPIs
- Translate executive leadership’s ad-hoc analytical requests into structured recurring reporting frameworks
- Define, own, and execute the SAM operating rhythm and cadence
- Support SAMs in maintaining comprehensive account plans
- Collaborate with ITO, OTR, Supply Chain, and Quality functions to capture critical health data
- Coordinate action plans to improve positioning and relationships with strategic accounts
- Manage commercial point-of-contact responsibilities for SAM Sales Incentive Compensation
- Assist with target-setting and tracking and partner with Total Rewards on calculations and payouts
- Apply data-driven recommendations to complex commercial challenges
- Drive LEAN operations by automating reporting, eliminating redundant tasks, and creating self-service capabilities
Requirements:
- Bachelor’s degree from an accredited university or college or equivalent experience
- Minimum of 6 years of experience in Sales Operations or Commercial Leadership
- Experience ideally within the power transmission and distribution industry
- Advanced proficiency in Salesforce and dashboard analytics
- Exceptional oral and written communication skills in English
- Ability to distil complex data concepts into clear, executive-ready presentations
- Strong interpersonal skills and ability to influence cross-functional teams without direct authority
- Ability to document, plan, and execute projects from inception to completion
- Ability to analyze disparate data sets, identify operational bottlenecks, and resolve problems creatively and independently
- Ability to make independent decisions and manage conflicting priorities in a fast-paced environment
- Experience participating in cross-functional process improvements
- Legally authorized to work in the United States
- Successful completion of a drug screen, as applicable
Benefits:
- Discretionary annual bonus
- Medical, dental, vision, and prescription drug coverage
- Health Coach access
- Employee Assistance Program
- GE Vernova Retirement Savings Plan
- Tax-advantaged 401(k) savings opportunity with company matching contributions
- Company retirement contributions
- Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
- Professional development
- Competitive compensation
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