Sales Performance & Insights Principal
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Job Description
Sales Performance & Insights Principal at Infinite Electronics defining KPIs and delivering insights to drive sales performance. Collaborating with business units for operational improvements and data-informed decisions.
Responsibilities:
- Define, implement, and maintain a standardized performance measurement framework across all business units.
- Establish enterprise-wide KPIs covering service, throughput, quality, and friction points to enable consistent, actionable performance evaluation.
- Build governance processes to ensure data accuracy, consistency, and timely reporting across all teams and business units.
- Partner internally to design and maintain scalable dashboards and reporting standards that provide clear, actionable insights for leaders and stakeholders.
- Analyze trends, identify risks and opportunities, and provide executive-ready insights to guide strategic decision-making.
- Translate performance data into operational improvements and measurable business impact through structured feedback loops.
- Partner with business unit leaders to enable data-informed decisions and drive continuous performance improvement.
- Validate data integrity and continuously refine reporting frameworks, methodologies, and processes for efficiency, accuracy, and clarity.
- Serve as the enterprise-wide owner of performance visibility and insights, ensuring reporting is consistent, accurate, and actionable.
- Proactively anticipate business needs, recommend predictive analytics, and identify emerging trends to optimize sales performance.
- Collaborate cross-functionally to align metrics with organizational goals and support operational excellence initiatives.
Requirements:
- Bachelor’s degree in Business, Analytics, Operations, Data Science, or a related field, or equivalent practical experience.
- 5+ years of experience in sales performance, operational analytics, business intelligence, or process improvement, ideally in a fast-paced, technology-driven electronics distribution or B2B environment.
- Proven ability to define and implement enterprise-wide performance measurement frameworks, KPIs, dashboards, and reporting standards across multiple business units.
- Strong understanding of SLA/KPI management, operational standards, and continuous improvement methodologies, with a track record of driving alignment across teams.
- Exceptional analytical, written, and verbal communication skills, able to translate complex performance data into actionable recommendations for executives and leaders.
- Experience delivering executive-level reporting, analyzing trends, identifying risks and opportunities, and converting insights into operational improvements.
- Highly organized, detail-oriented, and capable of managing multiple priorities, projects, and reporting initiatives simultaneously.
- Collaborative mindset with experience partnering with Operations, Sales, IT, and business leaders to ensure accurate, timely, and actionable performance insights.
- Comfortable working in a fast-paced, data-driven environment, with the ability to adapt quickly while maintaining high standards.
- Proficient with business intelligence and reporting tools (e.g., Microsoft Office, CRM systems, BI platforms, dashboarding tools, data visualization software).
- Data-driven and metrics-oriented, able to validate data, measure impact, and continuously refine reporting and insight generation across the organization.
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