Sales Representative – Chat Commerce
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Job Description
Holafly chat sales representative converting inbound traveller conversations into eSIM purchases. Upselling, resolving objections, and improving conversion and customer satisfaction.
Responsibilities:
- Drive revenue growth by converting inbound live chat interactions into final sales.
- Maximise customer value through strategic upselling, cross-selling, and tailored product recommendations.
- Optimise the buying journey by handling objections and removing friction in real-time.
- Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
- Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
- Apply performance insights from coaching and KPIs to continuously boost operational efficiency.
Requirements:
- Strong written communication skills with a knack for clarity, empathy, and professional persuasion.
- Sales-oriented mindset focused on identifying customer needs and closing opportunities.
- Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment.
- Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.
- Experience in e-commerce, live chat sales, customer support, or the travel industry is nice to have.
- Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows is nice to have.
- Experience with subscription models or multi-language customer engagement is nice to have.
Benefits:
- Competitive performance incentives tied directly to your sales success and conversion goals.
- Growth & development path through continuous coaching, training, and international exposure.
- Healthy work-life balance within a supportive, diverse, and results-driven global team.
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