Sales Solutions Architect
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Job Description
Sales Solutions Architect at eHouse, a Shopify-focused commerce agency assisting DTC, B2B clients. Lead pre-sales discovery and solutioning, ensuring project success through consultative engagement.
Responsibilities:
- Lead discovery and scoping conversations with qualified prospects alongside an ehouse Sales Director
- Develop a deep understanding of each merchant’s: Business model and operating context, Ecommerce goals, KPIs, and success metrics, Current platform, tools, and technical constraints, Friction points and drivers for change
- Ask thoughtful, structured questions that uncover real requirements, not just surface-level feature requests
- Bring in Solution Engineers and subject-matter experts as needed to validate technical approaches and complexity
- Architect end-to-end project approaches within the Shopify ecosystem, including: Platform migrations, custom builds, and iterative enhancements, retained services engagements, Integrations with ERPs, OMS, PIMs, middleware, and third-party tools
- Interpret technical documentation and requirements (APIs, webhooks, data flows, system dependencies) to inform accurate scoping
- Build detailed project estimates and assumptions, collaborating with Solution Engineers where needed
- Author and own the Scope of Work, ensuring requirements are clearly documented, realistic, and aligned to delivery expectations
- Shape high-level resourcing plans in Parallax based on scoped hours and project structure
- Partner with the Head of Project Management on resource refinement and assignment
- Support seamless sales-to-delivery handoff by clearly communicating scope, risks, assumptions, and context to delivery teams
- Serve as a trusted advisor to prospective clients throughout the scoping process
- Balance consultative guidance with pragmatic constraints around budget, timeline, and platform capabilities
- Represent ehouse confidently in client conversations, this role requires strong communication, presence, and relationship-building skills
Requirements:
- Strong working knowledge of the Shopify platform and the broader Shopify ecosystem (apps, integrations, limitations, and best practices)
- Experience scoping enterprise or complex ecommerce initiatives
- Comfort interpreting technical concepts and documentation (APIs, webhooks, data integrations, system architecture), even if you’re not hands-on coding daily
- Excellent communication skills; able to lead client conversations, synthesize complex information, and document requirements clearly
- Highly organized and detail-oriented, with strong follow-through and ownership mentality
- Collaborative by nature, comfortable working across sales, engineering, delivery, and leadership
- Prior experience in a pre-sales, solutions consulting, or technical scoping role (Nice-to-Haves)
- Background in solution engineering, technical project management, or implementation (Nice-to-Haves)
- Familiarity with ERP, OMS, PIM, or middleware integrations common in Shopify builds (Nice-to-Haves)
Benefits:
- Remote-First Culture: Work from anywhere with a team that values flexibility and accountability
- Autonomy & Trust: Own your role and how you approach problem-solving
- True Partnership: Work alongside experienced sales, engineering, and delivery leaders
- High-Impact Work: Shape meaningful commerce initiatives for leading brands
- Growth-Minded Environment: Learn continuously across commerce strategy, technology, and delivery
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