Sales Support Specialist
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Job Description
Sales Support Specialist supporting quotes, renewals, orders, and procurement for New Era Technology. Maintaining ConnectWise records and coordinating customers, suppliers, licenses, and stock.
Responsibilities:
- Provide day-to-day administrative and operational support to the sales team
- Prepare and process customer quotes, orders, renewals, and associated documentation
- Manage license agreements, subscriptions, and license renewals through ConnectWise
- Coordinate procurement activities, including ordering, receipting, and product delivery
- Monitor stock levels, track stock movements, and assist with stock takes as required
- Liaise with suppliers to track orders, manage backorders, and maintain vendor relationships
- Assist customers and internal teams with warranty claims and product-related inquiries
- Maintain accurate customer, agreement, and sales activity records within ConnectWise
- Escalate pricing, delivery, or service issues to the relevant Account Manager
- Stay informed on current technologies, products, and industry trends
- Perform other duties as required to support the sales and operations teams
Requirements:
- 2+ years of experience in Sales Support or similar role
- Experience preparing quotes, renewals, and processing orders
- Strong Microsoft Office and CRM/system skills
- Excellent communication and customer service skills
- Highly organized with strong attention to detail
- Able to manage priorities and meet deadlines
- Proactive, reliable, and a strong team player
- Good problem-solving and numerical skills
- Willing to learn and grow
- IT industry exposure is a bonus
- Relevant qualifications or vendor certifications are advantageous
Benefits:
- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
- Continuous training
- Personal and professional development opportunities
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