Sales Support Specialist
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Job Description
Sales Support Specialist managing orders, renewals, licenses, and CRM data for GibbsCAM CAM and metrology software. Coordinating sales operations to improve customer delivery and manufacturing software growth.
Responsibilities:
- Process customer orders, contracts, renewals, software licenses, and related documentation
- Coordinate with sales, finance, technical support, service, logistics, and delivery teams to resolve order issues and ensure smooth delivery
- Provide customers and internal stakeholders with timely updates on order status and next steps
- Ensure compliance with pricing guidelines, approval processes, and company policies
- Support improvements to sales operations processes and workflows
- Maintain accurate customer, prospect, contract, and opportunity records in CRM systems
- Support sales forecasting, reporting, and pipeline management through high-quality data maintenance
- Organize and maintain commercial documentation and customer records
- Identify opportunities to improve data quality and operational processes
- Act as a key contact for administrative customer inquiries concerning orders, renewals, documentation, and delivery schedules
- Escalate and help resolve issues to ensure a positive customer experience
- Support consistency and best practices across sales support activities and regions
- Deliver responsive, professional, and solution-oriented support to customers and internal stakeholders
Requirements:
- Bachelor's degree in Business Administration, Finance, Sales Administration, or a related field, or equivalent practical experience
- 3–5 years of experience in sales support, customer administration, order processing, renewals, or a similar business operations role
- Experience with CRM and ERP systems such as Salesforce, SAP, Microsoft Dynamics, or similar platforms
- Experience in software, manufacturing, industrial technology, or other B2B environments is a plus
- Understanding of sales administration, order processing, customer documentation, and commercial operations
- Familiarity with CRM and ERP systems and business reporting processes
- Basic knowledge of software licensing or subscription-based business models is advantageous
- Strong proficiency in Microsoft Excel, Word, Outlook, and Teams
- Excellent attention to detail and organizational skills
- Strong communication and relationship-building abilities
- Ability to prioritize multiple tasks and work independently
- Proactive problem-solving and a customer-first mindset
- Adaptability in a fast-paced, evolving environment
- Fluent in English; additional languages are a plus
- Limited travel, generally up to 10%
Benefits:
- Limited travel, generally up to 10%, for occasional team meetings, training sessions, or business events
- Opportunity to be part of a global team
- Work with experienced professionals across multiple functions
- Contribute to meaningful business outcomes
- Support the growth of a leading software organization
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