Sales Support Specialist
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Job Description
Sales Support Specialist plays a vital role in enabling the sales team to focus on closing deals. Handling administrative and operational tasks that improve responsiveness and customer experience during the sales process.
Responsibilities:
- Provide sales desk ticket support both by phone and by email
- Assist sales, in a learning environment with entering assessments into Salesforce – CPQ.
- Input new contacts and leads into Salesforce (SFDC) and maintain data accuracy during conferences and events
- Serve as deal desk support for large opportunities or questions related to Salesforce CPQ entry
- Coordinate large deal support, such as large deal strategy meetings
- Cross train as backup support strategic sellers with non-standard proposal development and submissions outside of CPQ workflows
- Monitor and manage open tickets in Salesforce
- Respond to client inquiries regarding timelines, logistics, and general service updates
- Assist with customer service for minor requests and order status follow-ups
- Monitor dashboards in the pending approval stage to move deal packages forward including new customer setup and documentation submission
Requirements:
- 3+ years of experience in sales support, operations, or customer service
- 2+ years of experience with Salesforce (SFDC), CPQ tools, and Microsoft Office Suite
- Strong organizational and project management skills
- Excellent written and verbal communication abilities
- Customer-first mindset with strong attention to detail and follow-through
Benefits:
- Competitive pay
- Strong benefits
- Training
- Advancement
- Mentorship from subject matter experts
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