Salesforce Administrator
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Job Description
Salesforce Administrator optimizing Salesforce platform for CellCarta, a leading precision medicine lab services provider. Ensuring performance, user support, and effective data management.
Responsibilities:
- Manage and maintain the Salesforce platform, ensuring optimal performance and security
- Manage Salesforce users, profiles, permission sets, and other admin tasks
- Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency
- Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success
- Create and manage reports and dashboards to provide actionable insights to stakeholders
- Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
- Provide support to end-users, including troubleshooting issues and resolving technical challenges
- Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce
- Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules.
- Design and implement automation processes using tools like Flow
- Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of CellCarta
- Collaborate with the IT team to integrate Salesforce with other business systems and applications
- Monitor and analyze data to identify trends and opportunities for improvement.
- Test system enhancements and perform quality assurance tasks
- Document changes to CellCarta’s Salesforce instance
- Ensure backups are performed as expected and address any issue that may occur
- Stay updated on new Salesforce features and implement them across tools as needed
- Special projects and initiatives at management’s discretion
Requirements:
- Bachelor's degree in computer science, life sciences, or equivalent
- More than 3 years as a customer relationship management (CRM) system administrator, with experience in more than one instance and in the life sciences industry
- Extensive knowledge of Salesforce Lightning Experience
- Able to understand and troubleshoot Salesforce
- Strong knowledge of Salesforce functionality and limitations
- Salesforce Administrator certification.
- Salesforce Developer certification and Business Analyst certification preferred but not mandatory
- Knowledge of Pardot, Mulesoft, PowerBI preferred but not mandatory
- Experience managing multiple projects, from gathering requirements to rolling out solutions
- Excellent interpersonal and communication skills for cross-functional collaboration:
- Be a motivated self-starter that is independent, and a team player focused on excellence.
Benefits:
- Competitive Wages
- Vacation and Personal Days
- Comprehensive Group Insurance Plans
- RRSP Contribution with Employer Matching
- Employee Annual Incentive Plan (EAIP)
- Dialogue Telemedicine Service and Employee Assistance Program (EAP)
- Referral Program
- Career Advancement Opportunities
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