Salesforce Administrator
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Job Description
Salesforce Administrator responsible for client training and ongoing support. Ensuring effective use of Salesforce to meet client needs across business units.
Responsibilities:
- Gather client’s business requirements and transform these into technical requirements for Salesforce design
- Leverage Salesforce best practices to minimize the need for custom development
- Write technical documentation for clients outlining standard operating procedures
- Accurately execute training modules with EBQ customers
- Audit Salesforce and provide detailed plan to optimize configuration
- Identify and communicate project risks and issues in a timely manner
- Effectively migrate and implement Salesforce for new organizations
- Work with EBQ’s customers to understand their unique business needs and then customize Salesforce to meet business requirements
- Develop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholders
- Create and manage custom field and objects, flows, record types, data validation, page layouts, and third-party integrations
- Develop and create customized reports and dashboards based on client needs
- Manipulate data and import into Salesforce using various ETL tools
- Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements to EBQ’s clients
- Effectively manage task within EBQ’s project management system
- Retain and accurately apply the training and direction received from management
- Consistently achieve or exceed monthly target(s) established by supervisor
- Adhere to company policies and values
- Work effectively in a collaborative work environment and professionally represent EBQ to clients
- Perform other duties as assigned
Requirements:
- Understanding of Salesforce best practices and data architecture
- Salesforce Administrator Certification
- 1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce admin
- Strong customer service and organizational skills
- Understanding of Agile and Scrum methodologies
- Working proficiency with Microsoft Excel
Benefits:
- Health insurance
- Flexible working hours
- Professional development
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