Salesforce Administrator
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Job Description
Salesforce Administrator at DealerOn optimizing business processes and automating tasks in the Salesforce ecosystem for automotive dealerships. Collaborating cross-functionally to enhance internal efficiencies.
Responsibilities:
- Guide Salesforce-related initiatives, facilitating communication between cross-functional teams to ensure alignment with business goals aimed to further develop internal efficiencies
- Lead comprehensive assessments of organizational capabilities to identify areas for improvement, providing actionable insights and recommendations to enhance efficiency and effectiveness
- Customize Salesforce applications, including advanced object modeling, field configurations, record types, and page layouts, to meet dynamic business requirements
- Develop and maintain complex Flows, data integration tools, and APIs to ensure a seamless integration between Salesforce and other enterprise applications
- Collaborate with stakeholders to gather detailed requirements for new processes and initiatives, translating business needs into technical specifications and actionable plans
- Oversee support intake channels, ensuring timely resolution of issues and continuous improvement of user experience
- Liaise with stakeholders and leadership to communicate project progress, challenges, and opportunities, fostering a culture of transparency and collaboration
Requirements:
- Salesforce Administrator certification
- 3+ years of hands on, backend Salesforce Admin experience
- Expertise in utilizing advanced Salesforce features, including Flows, integration tools, APIs
- Experience in evaluating, implementing, and managing third-party applications from the AppExchange
- Firm grasp of Service Cloud, Sales Cloud, CPQ, Einstein Analytics, Data Cloud, Visualforce and Lightning components, dynamic forms and actions
- Experience with installed packages
- Customer service mindset
- Ability to prioritize business needs based on importance, urgency, or impact
- Excellent time management skills
- Preferred: Bachelor’s Degree in related field or equivalent experience
- Preferred: Senior Salesforce Admin certification
- Preferred: Experience using and configuring integrations between Salesforce and various applications (Ex: NetSuite, HRIS systems, CMS systems)
- Preferred: Knowledge of business processes and IT project delivery methodologies, such as SDLC, agile methodology
Benefits:
- Medical, dental and vision insurance
- Company matched 401K plan
- Flexible PTO + Sick Leave
- 6 weeks paid Parental Leave
- 8 Paid National Holidays
- Company-paid basic Life Insurance
- Voluntary supplemental Life Insurance
- Voluntary long-term/short-term disability insurance
- Voluntary Pet Insurance
- Optional Healthcare/Dependent Care FSA Account
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