Salesforce Administrator
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Job Description
Salesforce Administrator managing CRM programming and design at Vibrant Emotional Health. Ensure system maintenance, updates, and provide technical support for effective contact center operations.
Responsibilities:
- Assist with all functions of CRM programming and design
- Maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security
- Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements
- Communicate complex ideas, concepts, and processes effectively with other engineers and management
- Contribute to evaluations and improvement of best practices in both process and standards
- Recommend value-added changes to existing coding practices, standards, and tools
- Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system
- Assess the severity of problems, determine corrective action, and resolve technical issues
- Monitor end-user usage of the system and perform daily administrative and user support tasks
- Provide technical support to end users, diagnosing and resolving problems
- Evaluate and configure CRM systems and provide detailed end-user documentation
- Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology
- Manage and collaborate with product vendors and systems integrators on the delivery of solutions
- Collaborate with business partners on user acceptance testing
- Work closely with project managers, UI/UX designers, other developers, and data analysts
- Write technical specifications and documentation
- Additional duties as assigned
Requirements:
- Bachelor’s degree and 5+ years of experience as a Salesforce Administrator or similar role
- Certification in Salesforce Administration, Service Cloud, and Business Analysis is a plus
- Proficient understanding of CRM fundamentals and advanced features
- Experience in contact center CRM integrations and database management
- Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar)
- Strong hands-on experience with Salesforce applications and contact center services
- Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management
- Ability to meet deadlines while working in an evolving, complex, and fast-paced environment
- Experience building flow and familiarity with APIs
Benefits:
- Medical
- Dental
- Vision
- Supplemental income insurance
- Employer paid disability insurance
- Employer paid life insurance
- Pre-tax FSA for medical and dependent care
- 401K available
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