Salesforce Service Cloud Administrator
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Job Description
Salesforce Administrator managing Service Cloud platform at Safeguard Global. Supporting operations and optimizing service delivery through system enhancements and user assistance.
Responsibilities:
- Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance.
- Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements.
- Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows.
- Assist with user management, including account setup, permissions, and role-based access controls.
- Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests.
- Collaborate with operations and support teams to gather and document business requirements for system enhancements.
- Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices.
- Support testing, validation, and deployment of Salesforce updates and new features.
- Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows.
- Document system configurations, processes, and user guides to support internal knowledge sharing.
- Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.
Requirements:
- 3+ years of experience working with Salesforce
- Salesforce Administrator Certification (ADM 201) preferred
- Experience supporting Salesforce Service Cloud environments.
- Basic familiarity with Sales Cloud concepts and objects to maintain cross-platform awareness.
- Experience configuring Salesforce features such as objects, fields, page layouts, validation rules, reports, and dashboards.
- Exposure to Salesforce Flow or automation tools is preferred.
- Experience with Salesforce AI capabilities such as Agentforce or Einstein AI
- Strong analytical and problem-solving skills.
- Ability to translate business needs into technical configurations
- Strong communication skills and ability to collaborate with technical and non-technical stakeholders.
- Detail-oriented with strong documentation and organizational skills.
- Ability to work effectively in a fast-paced, global environment.
- Professional fluency in English (written and verbal).
Benefits:
- Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
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