Seasonal Customer Experience Specialist
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Job Description
Customer Experience Specialist delivering exceptional service to families at Galileo Learning's summer camps. Engaging with customers, managing inquiries, and supporting enrollment processes for summer programs.
Responsibilities:
- Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients by sharing compelling narratives and identifying opportunities for additional camp weeks and services.
- Utilize Salesforce, Talkdesk, Google Suite, and other essential office tools to manage customer accounts and support the Galileo scholarship program, contributing to the review and awarding of applications.
- Demonstrate adaptability with new technologies and proficiency with basic office tech (Slack, Google Suite, CRMs).
- Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service and ensuring 100% accuracy and prompt response times.
- Act as the primary point of contact for both direct customer inquiries and partnership-based enrollments, maintaining exemplary service standards, resolving inquiries with empathy, and building lasting relationships.
- Accurately process a high volume of enrollments, ensuring meticulous attention to detail, and monitor availability on partnership platforms through weekly audits to uphold enrollment accuracy.
- Proactively collaborate with external partnerships, such as backup care, scholarships, external bookings, and group reservations, ensuring exceptional customer service through clear communication and streamlined processes.
- Take ownership of assigned Customer Service projects, applying a creative and efficient mindset to drive customer experience improvements while developing expertise in various business areas tailored to your skills.
Requirements:
- Experienced in a customer service or data entry role (1-2 years preferred).
- Detail-oriented with a professional, enthusiastic, and warm presence, along with an empathetic approach to customer interactions.
- Competitive, self-motivated, and able to work both independently and collaboratively, with a willingness to go the extra mile.
- Comfortable working in a high-energy, fast-paced environment with excellent attention to detail and a customer-focused mindset.
- Bilingual in Spanish (a plus, but not required).
Benefits:
- Paid sick leave is accrued at a rate of one hour per every thirty hours worked. Accrual begins on the first day of employment.
- Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
- 10% Friends and Family Discount for Galileo Camps
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