Sales and Customer Experience Specialist
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Job Description
Sales & Customer Experience Specialist managing inbound customer inquiries and guiding them to service options for a fast-growing home services company.
Responsibilities:
- Answer and manage inbound leads from online forms via phone calls
- Qualify prospects and schedule service appointments
- Accurately input customer information and job details into Homebase 360 CRM
- Guide customers through service options and upsell recurring plans (monthly, quarterly, biannual, triannual)
- Follow up with existing customers when inbound volume is low
- Close sales and collect payment information
- Maintain a high level of responsiveness and professionalism across all interactions
Requirements:
- Fluent English with clear, confident verbal communication
- Proven experience in phone-based sales (inbound or door-to-door preferred)
- Comfortable using CRM systems and learning new tools quickly
- **Preferred Traits**
- Friendly, engaging, and naturally conversational communication style
- Able to balance rapport-building with closing (not overly pushy or overly passive)
- Quick thinker who handles objections smoothly
- Strong listening skills with good pacing and call control
- Self-motivated and driven by performance and commission
- Coachable and open to feedback**
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