Security Technical Account Manager – Splunk
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Job Description
Security Technical Account Manager helping UK customers adopt and optimize Splunk Enterprise Security and UBA. Advising on resilience, customer success, and product expansion for Cisco’s Splunk platform.
Responsibilities:
- Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA)
- Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience
- Apply security domain expertise to accelerate customer adoption of the Splunk security platform
- Collaborate with Field Sales, Sales Engineering, Customer Support, and other cross-functional teams to ensure comprehensive customer success
- Engage with the broader Splunk Account Team to share critical information and align strategic account plans
- Build scalable team processes, develop collateral, and implement tools to improve operational efficiency
- Drive high Customer Satisfaction (CSAT) scores by identifying and documenting customer success stories
- Identify and champion product expansion opportunities within existing accounts
- Participate in mentoring programs and internal training sessions to foster continuous learning
Requirements:
- 5+ years of professional IT experience, including a minimum of 3 years of dedicated information security experience
- Experience using or administering one or more SIEM or security log management systems, such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle
- Active Splunk certification combined with hands-on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA
- At least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential
- Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python
- Bachelor’s degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience (preferred)
- Demonstrated success in technical consulting or big-data analytics, with recent experience in technical design and architecture
- Understanding of core cybersecurity domains, including security operations, forensics, threat hunting, insider threats, threat intelligence, risk management, vulnerability management, and compliance
- Proven experience acting as a technical leader, mentor, or subject matter expert in consulting or architectural roles
- Excellent communication and relationship-building skills to engage with technical stakeholders and executive leadership
- Willingness to undergo appropriate security background checks, such as UK SC clearance
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