Technical Account Manager
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Job Description
Technical Account Manager advising DigitalOcean’s key cloud customers on architecture, optimization, and adoption. Driving retention, expansion, and technical success through cross-functional partnership.
Responsibilities:
- Partner with critical business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform
- Serve as a strategic partner for key business customers, providing guidance, support, and resources
- Develop and maintain expertise in DigitalOcean products and the evolving cloud ecosystem
- Design, diagram, and plan infrastructure architectures tailored to customer use cases
- Conduct technical consultation sessions and workshops
- Manage and maintain DigitalOcean’s key accounts
- Drive customer engagement, retention, and expansion of DigitalOcean workloads
- Conduct quarterly business reviews with key accounts
- Identify cost-reduction and performance-optimization opportunities
- Collaborate with Engineering, Marketing, Account Managers, Support, and other internal teams
- Monitor customer usage trends, risks, and growth opportunities
- Represent customer needs in product development and support processes
- Resolve escalations and technical challenges with Engineering and Support
- Deliver technical presentations to customers
- Contribute to technical documentation and provide training for teams and partners
- Develop tools and scripts to improve Technical Account Management efficiency
- Stay current with industry trends and improve customer engagement strategies
Requirements:
- Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
- Programming or development experience, with basic skills in at least one mainstream language such as Python or Go
- Understanding of provisioning and deployment strategies, including Terraform, Ansible, and Docker
- Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure
- Proven track record of successfully troubleshooting technical problems
- Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
- Experience delivering customer-focused technical solutions aligned with business goals
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
- Strong analytical skills for monitoring customer trends and identifying improvement and growth opportunities
- Experience advocating for customer needs and translating feedback into actionable insights
- Strong verbal and written communication skills
- Ability to create and deliver technical presentations and training sessions
- Self-starter with a passion for technology and open-source projects
- Ability to adapt quickly to changes in the cloud ecosystem
- Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments
- Extra credit for cloud certifications, NVIDIA GPU and AI/ML certifications, networking, automation, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certifications, Gainsight, and Salesforce
Benefits:
- Reimbursement for relevant conferences, training, and education, subject to company policy
- Flexible time off
- Local team meetups
- Mental health and well-being support
- Eligible employees may receive equity compensation, including a new hire equity grant
- Employee Stock Purchase Program in participating countries
- Annual bonus plan eligibility for non-sales roles
- Incentive compensation eligibility under the applicable sales compensation plan for sales roles
- Equal-opportunity employment
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