Technical Account Manager
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Job Description
Technical Account Manager advising DigitalOcean customers on cloud architecture and optimization. Driving retention, expansion, and successful adoption of DigitalOcean’s scalable cloud platform.
Responsibilities:
- Partner with key business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform
- Provide technical guidance, support, and resources to help customers succeed
- Advise customers on cloud infrastructure and business strategy
- Design, diagram, and plan infrastructure architectures tailored to customer use cases
- Conduct technical consultation sessions, workshops, QBRs, presentations, and training sessions
- Manage key DigitalOcean accounts and drive engagement, retention, and expansion of workloads
- Identify cost-reduction and performance-optimization opportunities
- Collaborate with Engineering, Marketing, Account Managers, and Support teams
- Monitor customer usage trends, identify risks, and uncover growth opportunities
- Act as the customer voice in product development and support processes
- Resolve technical escalations and challenges
- Contribute to technical documentation and knowledge transfer
- Develop tools and scripts to improve Technical Account Management efficiency
- Stay current with cloud-industry trends and best practices
Requirements:
- Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
- Programming or development experience, with basic skills in at least one mainstream language, such as Python or Go
- Understanding of provisioning and deployment strategies
- Knowledge of Terraform, Ansible, and Docker
- Proficiency with AWS, Google Cloud Platform, or Azure
- Proven track record of troubleshooting technical problems
- Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
- Experience delivering technical solutions aligned with business goals
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
- Strong analytical skills
- Experience advocating for customer needs and translating feedback into actionable insights
- Strong verbal and written communication skills
- Ability to create and deliver technical presentations and training sessions
- Passion for technology and open-source projects
- Ability to adapt quickly to changes in the cloud ecosystem
- Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments
- Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certifications, Gainsight, and Salesforce
Benefits:
- Reimbursement for relevant conferences, training, and education, subject to company policy
- Flexible time off
- Local team meetups
- Mental health and well-being support
- Eligible employees may receive equity compensation, including a new hire equity grant
- Eligible employees may participate in the Employee Stock Purchase Program in participating countries
- Annual bonus plan eligibility
- Incentive compensation may be available under the applicable sales compensation plan
- Equal-opportunity employment
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