Senior AI Agent Architect
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Job Description
Senior AI Agent Architect at Parloa driving customer service transformation with AI Agents. Leveraging expertise in LLMs, NLU, and conversational design to enhance customer experiences.
Responsibilities:
- Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
- Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
- Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively
- Fine-tune conversational flows and voice output (e.g. SSML, lexicons, regex) to align with customer brand standards
- Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers’ systems with Parloa’s Agent Platform via APIs
- Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer
- Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions
- Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team
Requirements:
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development
- Ability to analyse customer requirements and craft LLM prompts that align with desired conversational and functional outcomes
- Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
- Strong project and stakeholder management skills, with a passion for meeting milestones and communicating clearly
- Analytical and critical thinking skills, including experience with risk assessment and problem-solving
- Solid understanding of data structures, system integrations, and enterprise APIs
- Exceptional attention to detail and logical thinking, with the ability to identify and address subtle nuances in conversational flows
- Experience in planning and executing rigorous testing procedures to ensure AI agent performance at scale
Benefits:
- Deutschland ticket
- Urban Sports Club
- Job Rad
- Nilo Health
- weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours
- 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events
- game nights
- other social activities.
- Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
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