Senior Associate, IT Generalist
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Job Description
Sr. Associate IT Generalist strengthening McKesson healthcare technology resilience through disaster recovery planning and testing. Coordinating customer implementations across technology, sales, engineering, and business teams.
Responsibilities:
- Develop, maintain, and update disaster recovery plans and supporting documentation
- Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements
- Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned
- Partner with IT teams to understand system dependencies, critical business functions, and recovery requirements
- Develop and maintain disaster recovery runbooks, playbooks, and incident-response procedures
- Support disaster recovery tools, technologies, and activities associated with applicable standards and regulatory requirements
- Apply project management practices to advance disaster recovery initiatives and customer implementations against defined customer requirements
- Coordinate new and changing external customer connectivity requirements with customers and internal technology teams
- Facilitate customer engineering discussions and coordinate technical follow-up
- Support customer quoting activities and serve as a liaison across customers, sales, engineering, technology teams, and internal business partners
- Track work, requirements, issues, and project activities using Jira and ServiceNow
Requirements:
- Degree or equivalent and typically requires 4+ years of relevant experience
- 4+ years of relevant experience including hands-on disaster recovery or business continuity work
- Experience applying project management practices to disaster recovery initiatives and customer implementations
- Demonstrated customer-facing experience coordinating customer requirements with technical teams
- Working knowledge of data processing and computer/IT environments
- Experience developing, maintaining, or supporting disaster recovery plans and documentation
- Experience participating in or coordinating disaster recovery testing, exercises, or simulations
- Experience using Jira and ServiceNow
- Experience organizing and tracking multiple project activities, requirements, dependencies, or stakeholder deliverables
- Experience creating or maintaining technical runbooks, recovery procedures, playbooks, or similar operational documentation
- Experience supporting disaster recovery standards, compliance, or regulatory activities
- Experience coordinating customer connectivity or other customer-facing technology implementations
- Experience working across technical, customer, sales, and business teams
- Must not require present or future sponsorship
Benefits:
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Equity may be included as part of compensation
- Total Rewards benefits package
- Reasonable accommodation for job search or application
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