Senior Associate – Service Quotation Management
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Job Description
Service quotation specialist developing accurate pricing and scope deliverables for Ciena’s global network connectivity solutions. Supporting Sales and Service Delivery across Mexico and Argentina.
Responsibilities:
- Independently execute service quotation deliverables for defined, well-scoped, and standard service opportunities
- Own the accuracy, completeness, quality, and timeliness of assigned quote components and supporting documentation
- Apply approved pricing models, rate structures, policies, tools, templates, and standard work instructions
- Review customer requirements and inputs to confirm service scope, deliverables, assumptions, dependencies, and exclusions
- Collaborate with SQC team members, Sales, and Service Delivery to clarify requirements and validate effort and cost inputs
- Develop clear, customer-ready scope and pricing content aligned with approved service offerings
- Perform quality checks on quantities, rates, calculations, assumptions, and proposal content
- Maintain quotation records and supporting documentation according to governance, approval, and audit requirements
- Identify and escalate risks, missing inputs, non-standard requests, commercial exceptions, or scope changes
- Use approved AI and automation tools to improve quotation quality, content development, knowledge reuse, and workflow consistency
Requirements:
- Post-secondary degree in business, engineering, computer science, or a related field, or equivalent relevant experience
- Three to five (3–5) years of experience in services, service quotation management, deployment, technical support, project coordination, or a related environment
- Experience working with structured processes, standard pricing inputs, scope documents, or customer proposals
- Developing understanding of financial fundamentals, including cost, price, margin, and the effect of assumptions and risk on a quotation
- Ability to interpret service requirements, identify missing information, and convert defined inputs into clear quotation deliverables
- Working proficiency in Microsoft Excel and common productivity, collaboration, and document-management tools
- Ability to use approved AI-assisted tools to support quotation development, content validation, knowledge reuse, and workflow efficiency
- Strong attention to detail, organization, communication, collaboration, and follow-through
- Experience in telecommunications, optical networking, network deployment, field services, technical support, or project management
- Practical experience using generative AI, copilots, or workflow automation tools in a business or services environment
- Experience identifying suitable AI use cases and designing prompts, reusable instructions, or AI-assisted workflows
- Exposure to or interest in configuring AI agents and workflow automations
- Ability to define expected outputs, test results, and refine AI-assisted solutions based on user feedback
- Familiarity with bills of materials, network diagrams, service descriptions, statements of work, or delivery assumptions
- Experience collaborating with Sales, Service Delivery, Engineering, Finance, or commercial teams and working within quotation governance, approval, audit, or order-booking processes
Benefits:
- Flexible work environment
- Opportunities for professional development
- Knowledge sharing
- Inclusive workplace
- Equal opportunity employment
- Accommodation measures for applicants with disabilities
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