Senior Auto Adjuster
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Job Description
Senior auto adjuster investigating liability, evaluating coverage, and negotiating auto claims for AAA’s nationwide member-services organization. Handling moderate-complexity claims across multiple markets.
Responsibilities:
- Support the Auto Claims Operation by handling material damage, property damage, and/or liability insurance claims
- Provide service pursuant to the policy while complying with regulatory and statutory requirements
- Investigate liability, evaluate coverage, and develop claims resolution and negotiation strategies for moderately complex claims
- Work under limited supervision within defined limits and authority to resolve claims using established procedures
- Communicate with insureds, claimants, and other individuals
- Verify and explain benefits, coverages, fault, and the claims process verbally or in writing
- Identify and obtain statements from insureds, claimants, and witnesses
- Conduct investigations to determine liability and damages and distinguish allegations from facts
- Evaluate and negotiate settlements within authority for first- and third-party claims in multiple markets
- Use estimates, property, material damage, liability, total loss evaluations, claims analysis, claims technology, and related tools
- Coordinate with internal and external departments
- Respond quickly to customer needs and inquiries
- Work overtime and holiday hours when required
Requirements:
- Bachelor's degree or equivalent combination of education and experience preferred
- 1-3 years claims handling experience required
- Working knowledge of claims administration best practices and procedures
- Understanding of vehicle repair processes and procedures
- Knowledge of fault assessment, negligence and subrogation principles required
- Knowledge of Microsoft Office suite, general computer software and claims software
- Organization and planning recognition skills required
- Oral and written communication skills required
- Interpersonal skills required
- Property and Casualty Insurance License, valid in selling state, preferred
- May be required to obtain an Adjuster license as applicable in accordance with state law within 60 days
- AAA participates in E-Verify
- Occasional travel to off-site business meetings or conferences
Benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Incentive program based upon the achievement of organization, team and personal performance
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