Senior Business Analyst, Sales Operations
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Job Description
Senior Business Analyst optimizing sales team performance at ZEISS. Developing data-driven strategies and generating insights to support decision-making in a fast-paced environment.
Responsibilities:
- Act as Salesforce superuser and first level support for Sales and corporate users
- Utilize tools such Databases (Azure and SQL) and Power BI to generate periodic and ad-hoc reports to analyze customer purchasing patterns, customer segmentation and generate insights on customer product mix and enhancements, to support continued growth and profitability of the ECP channel
- Analyze performance indicators (KPIs), customer behavior, and market trends to recommend strategic actions
- Create and automate reports and dashboards to track goals, sales pipeline, quarterly business reviews and sales growth opportunities
- Manage weekly Region-specific calls with Sales teams and Management to uncover areas of growth opportunities and provide business/customer trends and insights to help shorten sales cycle and drive sales growth
- Effectively communicate and present findings and results of analysis to senior levels of Management, as needed
- Participate in project teams to develop / enhance commercial programs and information systems
- Prepare content and participate in recurring training sessions for Sales team members, as needed
Requirements:
- BS in Economics, Statistics, Business Info Systems, Finance or related field
- Minimum 10 years related professional level experience
- Optical industry experience preferred
- Must have advanced Excel, analytical, math and statistical data analysis skills
- Extensive experience with SAP, SQL, Salesforce, Power BI, etc. required in increasing complexity
- Experience in scoping, creating and automating a variety of reports/dashboards, focusing on sales mixes, customer trends, and sales growth opportunities
- Must have high attention to detail and proven organization / planning / communication skills
- Ability to lead projects and coordinate with other departments
- Possess outstanding interpersonal relationship and communication skills
Benefits:
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
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