Business Analyst
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Job Description
Business Analyst at Seneca Holdings supporting travel operations and process optimization across multiple projects. Involves requirements gathering, analysis, and stakeholder communication.
Responsibilities:
- Collect, review, analyze, manage, system and user requirements from executive leadership and translate them into documentation, presentations, or draft analysis.
- Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams.
- Leverage analytical techniques such as Return on Investment, Business Case Analysis, Decision Analysis and Resolution (DAR) to facilitate optimal business decisions within the organization.
- Experienced in creating diagrams such as activity diagrams, flow diagrams, etc.
- Research solutions to increase work efficiency.
- Ability to operate in a complex environment of multiple projects and stakeholders and to participate in several projects simultaneously.
- Knowledge of the partner and product lifecycle process.
- Perform solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.)
- Ensures that delivery of project requirements meets the requirements defined by the business customer
- Establishes knowledge of client business challenges and priorities to translate into opportunities
- Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
- Help deliver presentations to clients and management teams.
- Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
- Improve systems or processes by studying current practices, identifying process improvements, and designing modifications
- Follow and execute against the specific business analysis requirements as defined by the business organization
- Helps to establish the critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
- Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
- Helps establish project test strategy, methodologies, test plans as well as assist with test execution
- Provide weekly status reports; monthly updates highlighting the risks in the projects/tasks
Requirements:
- Bachelor's Degree and 3 to 5 years of relevant experience
- Versatility and ability to be successful working cross functionality across all departments of an organization (Finance, IT, Operations, Quality)
- Proven ability to produce high quality results (documentation, presentations, etc) with significant attention to detail.
- Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
- Be a self-starter, someone that can operate independently with minimal guidance
- Experience working in large-scale system implementations with exposure in all phases of a project (from requirements through deployment)
- Evidence of business acumen to communicate effectively with business during day-to-day operations and delivery of IT services.
Benefits:
- Competitive pay
- Medical, dental, vision, life, and disability insurance
- Voluntary benefit programs (critical illness, hospital, and accident)
- Health savings and flexible spending accounts
- Retirement 401K plan
- Flexible work-life balance
- Professional development opportunities
- Performance and recognition programs
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