Business Analyst – Intake Operations
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Job Description
Business Analyst optimizing processes and enhancing operational efficiency at Postman Law. Collaborating with stakeholders to improve client experience and data-driven solutions.
Responsibilities:
- Extract and analyze data from various sources, such as case management systems, client databases, and financial records.
- Identify trends, patterns, and opportunities for improving operational performance.
- Evaluate and document existing workflows within the Intake Department.
- Propose and implement optimization strategies to enhance operational efficiency and streamline processes.
- Assist in planning and tracking projects related to technology upgrades or process changes.
- Collaborate with stakeholders to understand business needs and gather detailed functional requirements for new systems, features, or enhancements.
- Develop comprehensive documentation, including business requirements, use cases, and technical specifications.
- Create and maintain Standard Operating Procedures (SOPs) for intake operations.
- Generate detailed reports and dashboards using tools like Excel or Sigma to provide actionable insights to decision-makers.
- Communicate findings and recommendations effectively through data visualizations.
- Partner with IT teams to ensure seamless integration of new systems or enhancements into existing workflows.
- Participate in User Acceptance Testing (UAT) to validate functionality and ensure user needs are met.
- Analyze client feedback and identify opportunities to enhance service delivery and improve the overall client experience.
Requirements:
- Bachelor’s degree in Business Administration, Data Analytics, or a related field.
- Minimum of 2 years of experience as a Business Analyst or in a similar role, preferably within the legal industry.
- Familiarity with CRM – Salesforce is a plus.
- Experience with process documentation tools (e.g., Lucidchart) and SOP creation.
Benefits:
- Discretionary bonus
- Health insurance
- Paid time off
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