Senior Business Operations Analyst – CEV, Medicaid, SNAP
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Job Description
Senior Business Operations Analyst improving Medicaid, SNAP, and eligibility-verification operations at Gainwell Technologies. Analyzing performance, compliance, workflows, and process improvements for public assistance programs.
Responsibilities:
- Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives
- Serve as a subject matter expert for Medicaid eligibility verification and SNAP-related public assistance workflows
- Analyze operational data and performance trends to identify efficiency improvements and service enhancements
- Research operational issues, identify root causes, and recommend corrective actions
- Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness
- Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards
- Develop and maintain reports, dashboards, and business documentation
- Participate in operational reviews and client discussions to support delivery objectives
Requirements:
- Bachelor’s degree or equivalent relevant work experience
- 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments
- 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes
- Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred
- Experience analyzing operational data, preparing reports, and identifying process improvement opportunities
- Strong analytical, organizational, problem-solving, and communication skills
- Proficiency with Microsoft Excel and reporting tools
- Video cameras must be used during all interviews and during the initial week of orientation
- Photo will be taken during screening for verification in all steps of the recruitment process
- Stable internet connection and quiet location for screenings, interviews, and meetings
Benefits:
- Work flexibility
- Learning and career development
- Technical credentials and certifications
- Generous, flexible vacation policy
- Educational assistance
- Leadership and technical development academies
- 401(k) employer match
- Comprehensive health benefits
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