Senior Claims Examiner
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Job Description
Claims Adjuster for Venbrook handling property and general liability claims. Investigating, evaluating, and providing resolutions while adhering to industry best practices.
Responsibilities:
- Investigates, evaluates, and resolves first- and third-party property claims and general liability claims in compliance with Claim Handling Guidelines, Best Practices, and client-specific requirements
- Conducts site inspections, scene investigations, and recorded statements; gathers estimates, contractor bids, and supporting documentation to determine cause, origin, and scope of loss
- Analyzes property policy language, including perils, exclusions, valuation, and coinsurance provisions, and general liability policy language, including exclusions and retentions; prepares coverage position letters and issues reservation of rights correspondence as warranted
- Prepares or reviews property damage estimates using industry-standard estimating tools; evaluates repair and replacement costs and negotiates settlements with insureds, claimants, and contractors
- Establishes and maintains accurate reserves in accordance with applicable guidelines and client requirements
- Manages independent adjusters, appraisers, engineers, defense counsel, and other vendors to achieve timely, cost-effective outcomes on both expense and indemnity
- Coordinates with coverage counsel on complex coverage questions and monitors developments in underlying litigation
- Participates in mediations, settlement conferences, and large-loss roundtables as required
- Maintains timely diary management and thorough documentation of all claim activity, coverage determinations, reserve changes, and strategic decisions
- Prepares claim status reports and large-loss summaries for carriers and clients; participates in client claim reviews as required
- Provides outstanding service to internal and external stakeholders throughout the claims process
- Participates in team training, quality review processes, and departmental initiatives that support the continued growth of the claims operation
Requirements:
- 3-5 years of claims handling experience in the property and casualty insurance industry
- Working knowledge of property policy forms, valuation methods, and estimating practices
- Working knowledge of general liability coverage forms, tort liability principles, and claims investigation methodology
- Familiarity with construction, engineering, or building-systems concepts preferred
- Experience managing independent adjusters, appraisers, and defense counsel
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office applications, claims management systems, and property estimating software (e.g., Xactimate)
- Strong analytical skills with the ability to manage a multi-jurisdictional caseload
- Receptive to coaching and committed to professional growth within a collaborative team environment
- Ability to function effectively in a high-paced, deadline-driven work environment
Benefits:
- 401k + employee match
- Medical, Dental, Vision, Life, and Disability Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Paid Parental leave
- Paid Sick leave
- Professional development programs
- Work-life quality and flexibility
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