Senior Client Technical Support Engineer
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Job Description
Senior Technical Support Engineer providing client assistance at fintech company. Collaborating on solutions and managing technical issues with client services team.
Responsibilities:
- Lead technical support assistance for Array's growing roster of clients.
- Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
- Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
- Create support documentation for internal and external use to further educate the organization and client base.
- Collaborate with other teams to further strengthen Array's suite of products.
- Ability to excel in a collaborative startup.
- Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.
Requirements:
- 2+ years experience providing technical support in a remote environment.
- Ability to manage multiple issues at once, context switch and have a client centric approach in everything you do.
- Previous experience working with REST APIs.
- Previous experience working with SQL.
- Familiarity with JavaScript or front end web/app development.
- A broad interest and technical background.
- A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.
Benefits:
- Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
- Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
- 100% 401k match up to 4% with immediate vesting
- Generous and competitive parental leave for all parents
- $1,000 desk setup subsidy to set-up your unique remote office
- $100/month to subsidize wifi/cell phone expenses
- Summer Fridays (half-day Fridays) typically from late May to the end of August
- AnniversArray kits for work anniversaries
- Commuter benefits for those who choose to go into our New York City or San Francisco office spaces
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