Senior Content Strategist
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Job Description
Senior Content Strategist crafting compelling stories connecting AI innovations to customer outcomes. Collaborating across teams to shape brand narratives in AI-driven customer experience.
Responsibilities:
- Shape the narrative: Develop clear, consistent storytelling frameworks that connect Cyara’s innovations (AI Trust, Agentic AI, CX Assurance) to customer outcomes and market trends.
- Create high-impact content: Write and edit compelling content across formats — blogs, bylines, whitepapers, web copy, video scripts, event narratives, and social storytelling.
- Translate technical to human: Partner with product, AI, and engineering teams to distill complex technology into engaging, plain-language stories that resonate with buyers, analysts, and other influencers.
- Elevate thought leadership: Collaborate with executives to craft point-of-view pieces, keynote messages, and perspectives that advance Cyara’s leadership position in AI and CX.
- Drive editorial excellence: Maintain narrative consistency across owned, paid, and earned channels.
- Collaborate across teams: Work closely with corporate comms, product marketing, events, and demand gen to ensure content aligns with pipeline and brand goals.
Requirements:
- Minimum of 7 years of experience in content strategy, storytelling, or editorial roles within B2B SaaS, enterprise software, AI, or CX technology.
- Exceptional writing and editing skills — you know how to find the human story in complex ideas.
- Strong understanding of how to tailor stories for different audiences (executives, analysts, prospects, customers).
- Ability to translate product or technical insights into business and emotional value propositions.
- Experience partnering cross-functionally with marketing, product, and communications teams.
- Proven track record of crafting thought leadership that builds credibility and drives engagement.
- A self-starter with high creative energy, editorial judgment, and the ability to manage multiple priorities.
Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Flexible work schedules and remote first environment
- Unlimited Time Off in addition to paid holidays
- Life and disability programs
- 401(k) matching program
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