Senior Customer Success Manager
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Job Description
Senior Customer Success Manager at TeamSupport managing strategic customer relationships and driving retention and growth across high-value accounts.
Responsibilities:
- Manage and grow a portfolio of strategic customer accounts
- Build strong relationships with executive stakeholders
- Own renewals and drive expansion and cross-sell opportunities
- Maintain net retention above 103%
- Lead Customer Account Reviews (CARs) and executive presentations
- Act as a product expert and escalation partner
- Mentor junior CSMs and collaborate cross-functionally
Requirements:
- 5+ years in Customer Success, Account Management, or similar roles
- B2B SaaS experience preferred
- Experience managing strategic or enterprise accounts
- Proven ownership of renewals; expansion experience strongly preferred
- Strong executive communication and strategic thinking skills
- Experience running sales cycles from opportunity to close is a plus
Benefits:
- 100% employer-paid medical & dental
- Voluntary vision and life insurance
- Flexible PTO + paid holidays
- 401K with company match
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