Senior Deployment Specialist
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Job Description
Senior Deployment Specialist deploying Deligo’s visual AI self-checkout technology across US customer sites. Installing systems, training teams, and managing post-launch support.
Responsibilities:
- Deliver US deployments from preparation to go-live across several customer projects
- Coordinate site readiness, schedules, hardware logistics, and travel
- Install and configure self-checkout hardware and software on site
- Verify connectivity and integrations and resolve technical issues
- Train site teams on daily operation and basic troubleshooting
- Own Hypercare during each new site’s first weeks after go-live and hand it over to Business as Usual
- Act as the local point of contact for live US sites
- Coordinate with HQ teams and handle urgent requests outside HQ support hours
- Collaborate with Deployment, Customer Success, Hardware, Product, and Customer Support colleagues in Budapest
- Adapt deployment and Hypercare processes to the US market
- Build the US deployment playbook, checklists, Hypercare processes, and documentation
- Help identify additional local resources and field-service partners as the US operation scales
Requirements:
- Hands-on experience installing, configuring, and troubleshooting hardware, peripherals, and basic networks, including Wi-Fi, LAN, and IP settings
- Experience taking systems live at customer sites
- Confidence representing a company at customer sites and building trust with clients
- Ability to coordinate parallel deployments, logistics, and travel while maintaining clear records and flagging risks
- Fluent English communication and ability to explain technical topics clearly to non-technical users
- Ability to make field decisions when HQ is offline, escalate appropriately, and follow issues through to closure
- Ability to learn new technology quickly and adapt to changing schedules, priorities, and site conditions
- Comfort working without an established local playbook and creating repeatable processes
- Relevant bachelor’s degree in Business, IT, Engineering, or Logistics
- Valid US work authorisation
- Based in the central US, within easy reach of a major airport hub
- Valid US driver’s licence
- Availability for approximately 70–80% travel across the US, including overnight stays, plus two weeks of onboarding in Budapest
- Ability to carry out physical installation work, including lifting and handling equipment
- Bonus: experience with POS systems, kiosks, or self-checkout technology; retail, hospitality, or food-service environments; Jira or similar tools; Spanish language skills
Benefits:
- Permanent, full-time employment through Remote.com
- Two weeks of onboarding at Deligo’s Budapest HQ, followed by remote onboarding
- Competitive compensation based on experience and contribution
- Opportunity to help build a growing local operation
- Influence over technology, deployment approach, and support processes
- Collaboration with an international team
- Hands-on expertise with self-checkout technology across varied customer environments
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