Senior Director, Experience Design
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Job Description
Senior Director of Experience Design at Salesforce transforming customer success with AI-focused strategies. Leading enterprise consulting engagements and collaborating with C-level clients for defined business outcomes.
Responsibilities:
- Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
- Lead, position, and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define the program scope, team, value narrative, and pitch
- Conduct assessments and facilitate workshops to develop a future-state vision
- Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities
- Identify enterprise business process and operations improvements to realize efficiencies and increase impact
- Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
- Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
- Uncover future sales opportunities to drive customer value
- Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
- Cultivate solution and organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
- Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
- Lead, coach, and mentor cross-functional teams, fostering a culture of innovation, collaboration, and customer obsession
- Build and maintain trusted relationships with senior executives and key stakeholders across the organization
Requirements:
- 15+ years of experience consulting in enterprise-level technology transformation programs at Fortune 500 companies
- GTM support experience, including scoping, proposal development, RFP response, and demos/presentations
- Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
- Salesforce product knowledge and solution design; Consumer Goods Cloud experience strongly preferred
- Deep knowledge of trade promotion management processes including Annual Operations Planning, Integrated Business Planning, Trade Promotion Optimization, Revenue Growth Management, and Claims & Settlements
- Deep knowledge of retail execution processes including Cycle Planning, Territory Design, Retail Store Audits, Merchandising, Van Sales & DSD, and AI-driven Retail Activity Optimization
- Knowledge of the key business value drivers and success metrics typical of large-enterprise companies
- Ability to develop Industry POVs that include identifying market trends, responses, and solution offerings
- Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
- Comfortable pitching to C-suite executives, including strong objection-handling abilities
- Proven ability to thrive working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers, and External Partners
- Strong executive presence with outstanding verbal and written communication skills across all levels of leadership
- Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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