Senior Experience Designer
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Job Description
Senior Experience Designer leading experience design activities on enterprise-level initiatives for healthcare innovation. Transforming healthcare to better serve communities through human-centered design and digital capabilities.
Responsibilities:
- Leads end to end experience design activities on enterprise initiatives.
- Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy.
- Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation.
- Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences.
- Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques.
- Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization.
- Plans and facilitate stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving.
- Prototypes concepts and support iterative development and testing.
- Applies a systems-level understanding of the competitive landscape, stakeholder ecosystem, and industry trends to shape forward-looking solutions.
- Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed.
- Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools.
- Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives.
- Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.
Requirements:
- Bachelor's Degree-Related Field of Study (Required)
- Minimum of 5 years-Related work experience (Required)
Benefits:
- We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
- We encourage an atmosphere of collaboration, cooperation and collegiality.
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