Senior Field Engineer – ECH SME
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Job Description
Field engineer deploying Motorola Solutions’ emergency call-handling technologies. Configuring, testing, troubleshooting, and supporting cloud and on-premise public-safety systems during frequent US and international travel.
Responsibilities:
- Perform system configuration for supported and assigned Emergency Call Handling solutions, including hybrid cloud and SaaS-based applications
- Perform site verification testing before cutting sites into production
- Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments
- Support customers and channel partners during production deployment
- Document solution changes, including cloud tenant configurations and API integrations
- Ensure installation and quality issues are resolved efficiently
- Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades
- Participate in pre-contract oral presentations and customer negotiations as required
- Maintain subject matter expertise in emerging cloud-native public safety technologies
- Report to the ECH Field Engineer Manager
- Be accountable for on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted ECH solutions
Requirements:
- High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology
- Must have 5+ years of experience working in an Engineering or Technical environment
- 3+ years of experience in the deployment or Integration of complex IP products and systems
- CompTIA Network+ AND Security+
- Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
- Experience with server virtualization, database servers, server and workstation operating systems, Linux, network switches, firewalls, and routers
- Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination
- Familiarity with ACD call routing and provisioning
- Familiarity with SIP interfaces and call flow ladders for troubleshooting and SBC provisioning
- Basic Active Directory knowledge pertaining to account segregation and role assignments
- Ability to operate independently and self-manage time based on objectives and goals
- Must possess or be eligible for a US passport for international travel up to 75%
- Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available
- Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
- Relevant cloud certifications preferred/are a plus
- Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat
- Candidate ideally should be familiar with Cisco switch configurations
Benefits:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Referral Payment Plan
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